Service & Warranty Employee
About this job.
Are you experienced in service, warranty and customer contact, and do you enjoy solving technical issues? As a Service & Warranty Employee at Aquadistri, you will have plenty of responsibility, the freedom to work independently, and opportunities to further develop your skills.
You will be the main point of contact for our business customers regarding service and warranty matters. You will assess cases, monitor their progress, and liaise with product managers, suppliers and manufacturers. You will also have the responsibility and freedom to manage cases independently from start to finish.
What will you do?
- B2B customer contact: You will assist our B2B customers by phone and email with technical questions, product defects, return requests and warranty claims.
- RMA and warranty processing: You will assess, register and process return and warranty requests in accordance with our guidelines and warranty terms.
- Monitoring progress: You will maintain an overview of outstanding service cases, set priorities and ensure that customers are kept informed in a timely manner about the status and resolution of their case.
- Quality control and diagnosis: You will carry out basic visual and functional inspections of returned products and carefully document your findings.
- Contact with suppliers and manufacturers: For more complex warranty claims, you will coordinate with internal product managers, suppliers and manufacturers and monitor the further handling of the case.
- Administrative processing: You will ensure that status updates, credit notes, replacement shipments and other agreements are correctly recorded in the ERP system.
- Process improvement: You will identify recurring product defects and bottlenecks in the returns process and communicate these to, among others, the Purchasing and Quality Control departments.
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Who are you?
- MBO-level education and experience in service, after-sales, warranty, customer service or a similar technical/logistics role.
- Able to independently assess, manage and close service cases, while knowing when to involve others.
- Technically minded and quick to understand new products and technical information.
- Strong communication and customer-service skills, including in difficult situations.
- Accurate, analytical and well-organised, with good attention to detail.
- Confident using digital systems; experience with ERP systems such as SAP, Exact or AFAS and MS Office is a plus.
- Fluent in Dutch, both spoken and written, with good English skills for international communication.
Knowledge of our products and systems is not required when you start. With relevant service experience and a willingness to continue developing yourself, we provide an appropriate onboarding period and, where necessary, additional support, coaching or external training.
Your work environment at Aquadistri:
We are Aquadistri B.V. a proud branch of the Aquatic Wholesale Group. We supply an extensive range of aquarium, pond and reptile products, including ornamental/pond fish and aquarium plants, to more than 3,500 shops both at home and abroad! At our logistics centre in Klundert, everything comes together – from goods to fish and plants – to collect orders and prepare them for shipment. We take care of transport ourselves, with our own team of drivers and together with transport partners.
Please note that acquisition in response to this job advertisement is not appreciated.
What do we offer you?
We offer you a friendly working environment in a close-knit team, where there is room for fun as well as hard work. We start with a temporary contract, but with the possibility of a permanent position. As an informal organisation, we encourage an environment that is conducive to new initiatives and ideas. We also offer:
Suitable salary
based on your experience for a versatile position.
Travelling costs
are covered with € 0,23 per km after 10 km one way. (Temporarily €0.30 per kilometre)
Bonus scheme
for your extensive efforts, every year!
25 vacation days
for a good work-life balance (on fulltime basis).
Pension scheme
to ensure a secure and prosperous future for you.
Lunch
for once a week, you will receive a lunch from us!
Training opportunities
for your success and development with room for your own input.
20% discount
on our products, for the real enthousiasts!
Are you our new cheerfull team player
who thrives in our dynamic team?
Then apply right now.
Let us tell you about our
application process.
it is always good to know what to expect so you can prepare yourself your application process. This way, you know how our applications are handled and what we expect from you.